Track Your Order
Every MONOLITH set ships tracked. As soon as your order leaves us, you receive an email with the tracking link; it stays live until the parcel is signed for.
Where is my set?
Your tracking link is in the dispatch email we send the moment your set leaves us. Search your inbox for MONOLITH, and check the junk folder too. The link stays live until the parcel is signed for.
Check your junk folder first; the email comes from MONOLITH and contains your tracking link. If it is not there and your estimated dispatch date has passed, write to us with your order number and we will chase it the same day.
Check with neighbours and any safe place noted by the carrier. If the parcel is still missing after 24 hours, contact us with your order number. We open a claim with the carrier and keep you informed; you will not be left without your set.
Photograph the box before opening it fully, then the contents. Send both to us with your order number. We replace damaged or missing pieces, or the whole set, at no cost to you.